Frequently Asked Questions

Everything you need to know about your Stoles® experience.

What materials are used in Stoles® products?

We pride ourselves on using premium, ethically sourced materials including Grade-A cashmere, organic silk, and fine merino wool to ensure lasting comfort and luxury.

How should I care for my stole?

To maintain the integrity of the fibers, we recommend dry cleaning or gentle hand washing in cold water with a specialized wool detergent. Always lay flat to dry.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

Do you offer gift wrapping?

Yes, every Stoles® order arrives in our signature sustainable gift box. You can also add a personalized message at checkout for a special touch.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.